# Broken arm at pivot point

**URL:** <https://forum.line-us.com/t/broken-arm-at-pivot-point/803>\
**Category:** Support\
**Created:** [October 19, 2022, 9:00pm UTC](https://forum.line-us.com/t/broken-arm-at-pivot-point/803 "2022-10-19T21:00:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Adam29312](https://forum.line-us.com/letter_avatar_proxy/v4/letter/a/5f8ce5/32.png) [@Adam29312](https://forum.line-us.com/u/Adam29312)\
**Post date:** [October 19, 2022, 9:00pm UTC](https://forum.line-us.com/t/broken-arm-at-pivot-point/803/1 "2022-10-19T21:00:40Z")

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Purchased my Line-Us back in August - I’ve used it a handful of times but the pivot point on the arm has broken. Looking at the forum posts this problem seems to be ongoing for the last 3 years! I need to send it back to be fixed under warranty but so far I’ve had no reply to my email sent last week requesting the same.

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**Author:** ![Line-us](https://forum.line-us.com/user_avatar/forum.line-us.com/line-us/32/6_2.png) [@Line-us](https://forum.line-us.com/u/Line-us)\
**Post date:** [October 20, 2022, 8:46am UTC](https://forum.line-us.com/t/broken-arm-at-pivot-point/803/2 "2022-10-20T08:46:09Z")

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Hi Adam, apologies for the delay. You should have an email now on how to get your Line-us repaired under warranty.

Thanks, …rob