# Device won’t turn on

**URL:** <https://forum.line-us.com/t/device-won-t-turn-on/374>\
**Category:** Support\
**Created:** [January 11, 2019, 8:08pm UTC](https://forum.line-us.com/t/device-won-t-turn-on/374 "2019-01-11T20:08:27Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![ahmed](https://forum.line-us.com/letter_avatar_proxy/v4/letter/a/8c91f0/32.png) [@ahmed](https://forum.line-us.com/u/ahmed)\
**Post date:** [January 11, 2019, 8:08pm UTC](https://forum.line-us.com/t/device-won-t-turn-on/374/1 "2019-01-11T20:08:27Z")

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I connected the USB to a portable charger, it worked and everything was just fine. However after some time it suddenly stopped working now whenever I plug it into any sort of USB input it just won’t turn on (the button on top won’t light up or anything).

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**Author:** ![ahmed](https://forum.line-us.com/letter_avatar_proxy/v4/letter/a/8c91f0/32.png) [@ahmed](https://forum.line-us.com/u/ahmed)\
**Post date:** [January 11, 2019, 8:10pm UTC](https://forum.line-us.com/t/device-won-t-turn-on/374/2 "2019-01-11T20:10:27Z")

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Also now when I connect it to my Mac my Mac gives me a notification saying “Unplug the device using too much power to re-enable USB devices.”

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**Author:** ![rob](https://forum.line-us.com/user_avatar/forum.line-us.com/rob/32/8_2.png) [@rob](https://forum.line-us.com/u/rob)\
**Post date:** [January 11, 2019, 8:25pm UTC](https://forum.line-us.com/t/device-won-t-turn-on/374/3 "2019-01-11T20:25:40Z")

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Hi @ahmed. Could you try a different USB cable and if that doesn’t help let me know.

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**Author:** ![ahmed](https://forum.line-us.com/letter_avatar_proxy/v4/letter/a/8c91f0/32.png) [@ahmed](https://forum.line-us.com/u/ahmed)\
**Post date:** [January 11, 2019, 8:37pm UTC](https://forum.line-us.com/t/device-won-t-turn-on/374/4 "2019-01-11T20:37:54Z")

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Tired everything. The area under the button is getting hot though.

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**Author:** ![rob](https://forum.line-us.com/user_avatar/forum.line-us.com/rob/32/8_2.png) [@rob](https://forum.line-us.com/u/rob)\
**Post date:** [January 11, 2019, 8:55pm UTC](https://forum.line-us.com/t/device-won-t-turn-on/374/5 "2019-01-11T20:55:13Z")

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Looks like it might be faulty unfortunately. Could you drop us an email at [help@line-us.com](mailto:help@line-us.com) we’ll get a return/replacement arranged for you.

thanks,

…rob

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<div class="post-metadata">

**Author:** ![ahmed](https://forum.line-us.com/letter_avatar_proxy/v4/letter/a/8c91f0/32.png) [@ahmed](https://forum.line-us.com/u/ahmed)\
**Post date:** [January 12, 2019, 9:59am UTC](https://forum.line-us.com/t/device-won-t-turn-on/374/6 "2019-01-12T09:59:55Z")

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> [@ahmed](#):
>
> I connected the USB to a portable charger, it worked and everything was just fine. However after some time it suddenly stopped working now whenever I plug it into any sort of USB input it just won’t turn on (the button on top won’t light up or anything

I emailed you guys. Thank you.

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<div class="post-metadata">

**Author:** ![ahmed](https://forum.line-us.com/letter_avatar_proxy/v4/letter/a/8c91f0/32.png) [@ahmed](https://forum.line-us.com/u/ahmed)\
**Post date:** [January 12, 2019, 10:01am UTC](https://forum.line-us.com/t/device-won-t-turn-on/374/7 "2019-01-12T10:01:57Z")

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By the way just to let you know this was a gift from my friend (he was in London and he brought it here to my country). I can provide more information confidentially.