# \*\*Line-us Cloud Status (Pinned Topic)\*\* **URL:** \ **Category:** Support\ **Created:** [November 1, 2019, 8:03pm UTC](https://forum.line-us.com/t/line-us-cloud-status-pinned-topic/488 "2019-11-01T20:03:00Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![rob](https://forum.line-us.com/user_avatar/forum.line-us.com/rob/32/8_2.png) [@rob](https://forum.line-us.com/u/rob)\ **Post date:** [November 1, 2019, 8:03pm UTC](https://forum.line-us.com/t/line-us-cloud-status-pinned-topic/488/1 "2019-11-01T20:03:01Z")
**Currently the Line-us Cloud is operating normally** If you are experiencing problems please create a now support topic or email us at [help@line-us.com](mailto:help@line-us.com)\*\* . . . See below for a list of prior issues. **2020-07-14 13:40 London Time Currently the Line-us Cloud issue :: NOW RESOLVED** This is due to a database connectivity problem at our hosting provider. They are currently working to resolve the problem and we will update this page when the problem is resolved. **2019-11-01 Issues with firmware update :: NOW RESOLVED** From the server logs it looks like some users may have been having problems with firmware update to their Line-us machines. It looks like this was related to a server update, which we’ve now rolled back. Firmware updates should be working properly now, but if anyone is still having problems please create a new topic or email us at [help@line-us.com](mailto:help@line-us.com) ---
**Author:** ![rob](https://forum.line-us.com/user_avatar/forum.line-us.com/rob/32/8_2.png) [@rob](https://forum.line-us.com/u/rob)\ **Post date:** [November 1, 2019, 8:03pm UTC](https://forum.line-us.com/t/line-us-cloud-status-pinned-topic/488/2 "2019-11-01T20:03:30Z")
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**Author:** ![rob](https://forum.line-us.com/user_avatar/forum.line-us.com/rob/32/8_2.png) [@rob](https://forum.line-us.com/u/rob)\ **Post date:** [November 1, 2019, 8:03pm UTC](https://forum.line-us.com/t/line-us-cloud-status-pinned-topic/488/3 "2019-11-01T20:03:52Z")
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**Author:** ![rob](https://forum.line-us.com/user_avatar/forum.line-us.com/rob/32/8_2.png) [@rob](https://forum.line-us.com/u/rob)\ **Post date:** [November 1, 2019, 8:04pm UTC](https://forum.line-us.com/t/line-us-cloud-status-pinned-topic/488/4 "2019-11-01T20:04:12Z")
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**Author:** ![rob](https://forum.line-us.com/user_avatar/forum.line-us.com/rob/32/8_2.png) [@rob](https://forum.line-us.com/u/rob)\ **Post date:** [November 1, 2019, 8:05pm UTC](https://forum.line-us.com/t/line-us-cloud-status-pinned-topic/488/5 "2019-11-01T20:05:26Z")
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**Author:** ![rob](https://forum.line-us.com/user_avatar/forum.line-us.com/rob/32/8_2.png) [@rob](https://forum.line-us.com/u/rob)\ **Post date:** [November 1, 2019, 8:05pm UTC](https://forum.line-us.com/t/line-us-cloud-status-pinned-topic/488/6 "2019-11-01T20:05:48Z")
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**Author:** ![rob](https://forum.line-us.com/user_avatar/forum.line-us.com/rob/32/8_2.png) [@rob](https://forum.line-us.com/u/rob)\ **Post date:** [November 1, 2019, 8:07pm UTC](https://forum.line-us.com/t/line-us-cloud-status-pinned-topic/488/7 "2019-11-01T20:07:25Z")