# Line-Us connected but not drawing

**URL:** <https://forum.line-us.com/t/line-us-connected-but-not-drawing/710>\
**Category:** Support\
**Created:** [September 24, 2021, 11:37am UTC](https://forum.line-us.com/t/line-us-connected-but-not-drawing/710 "2021-09-24T11:37:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![roo\_marc2](https://forum.line-us.com/letter_avatar_proxy/v4/letter/r/85f322/32.png) [@roo\_marc2](https://forum.line-us.com/u/roo_marc2)\
**Post date:** [September 24, 2021, 11:37am UTC](https://forum.line-us.com/t/line-us-connected-but-not-drawing/710/1 "2021-09-24T11:37:29Z")

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Hi, I’ve got my Line-Us all set up and connected to the wifi. It’s ready to go and keeps doing it’s arm move to say it’s ready. The light is solid blue and I have done a drawing. But when I click ‘play’ the icon just goes red and then does nothing. i have managed to get it to draw once, but not again. I have set it up on multiple devices and tries multiple drawings from other sketchbooks but it still isn’t working. Any tips on how to resolve this?

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**Author:** ![rob](https://forum.line-us.com/user_avatar/forum.line-us.com/rob/32/8_2.png) [@rob](https://forum.line-us.com/u/rob)\
**Post date:** [September 24, 2021, 12:20pm UTC](https://forum.line-us.com/t/line-us-connected-but-not-drawing/710/2 "2021-09-24T12:20:27Z")

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I’d suggest trying a different power supply for your Line-us as a first step. The Apple ones are generally good, or powering from a laptop is another option. If you’re still having problems maybe you could send a video showing the Line-us and the App on the device to [help@line-us.com](mailto:help@line-us.com)

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**Author:** ![roo\_marc2](https://forum.line-us.com/letter_avatar_proxy/v4/letter/r/85f322/32.png) [@roo\_marc2](https://forum.line-us.com/u/roo_marc2)\
**Post date:** [September 24, 2021, 1:09pm UTC](https://forum.line-us.com/t/line-us-connected-but-not-drawing/710/3 "2021-09-24T13:09:14Z")

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Hiya, I have tried it connected to two laptops and a power bank. I’ll email you a video.

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**Author:** ![myselfahmad](https://forum.line-us.com/letter_avatar_proxy/v4/letter/m/df705f/32.png) [@myselfahmad](https://forum.line-us.com/u/myselfahmad)\
**Post date:** [September 24, 2022, 12:46pm UTC](https://forum.line-us.com/t/line-us-connected-but-not-drawing/710/4 "2022-09-24T12:46:50Z")

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Same here. I also tried it to connect with multiple laptops. But it did not work.