Broken arm at pivot point

Purchased my Line-Us back in August - I’ve used it a handful of times but the pivot point on the arm has broken. Looking at the forum posts this problem seems to be ongoing for the last 3 years! I need to send it back to be fixed under warranty but so far I’ve had no reply to my email sent last week requesting the same.

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Hi Adam, apologies for the delay. You should have an email now on how to get your Line-us repaired under warranty.

Thanks, …rob