Broken arm at pivot point

Purchased my Line-Us back in August - I’ve used it a handful of times but the pivot point on the arm has broken. Looking at the forum posts this problem seems to be ongoing for the last 3 years! I need to send it back to be fixed under warranty but so far I’ve had no reply to my email sent last week requesting the same.

Hi Adam, apologies for the delay. You should have an email now on how to get your Line-us repaired under warranty.

Thanks, …rob