Line us stops in the middle of a drawing

Support
1

Hi all,

My line us stops in the middle of a draw most of the times and return home, also when start the draw its stops with the pen down 2-3 seconds then returns the drawing. Any ideas about what might be? I’ve already reset it to factory settings.

BEST REGARDS
JS

2

Please let us know exactly how you are drawing? For example, using the Android app to draw, or using a coding API etc. It will help us figure it out.

3

Hello Jonny,

Sorry for the missing info, I’m using IOS App with iPad Pro, and I have the last version of the app.

Best regards

Js

4

Hi @leash welcome to the forum! A couple of things to try:

  1. Could you try a different power source for your Line-us? Generally the Apple chargers work well (as long as they are genuine Apple ones) or if you’re already using an Apple one try powering from a laptop.
  2. Could you try moving the Line-us and iPad closer to your WiFi router just to check whether it’s a signal strength problem.

If neither work could you post a video of what it does as sometimes that gives us a clue.

thanks, …rob