Line-us won't connect


#1

Hi

My new Line-us won’t connect to wi-fi.

I have tried via app and PC but no luck. I can get to the point where I’m asked for my wi-fi password, but then at best the red dot on the app flashes green for a couple of seconds but no connection is established and the line-us flashes blue without making a connection.

Occasionally I get prompted to udpate the firmware but am unable to do this.

Any suggestions please?

many thanks!


#2

Hi, Sorry to hear you’re having problems. Probably the best thing to try is a factory reset and then reconfiguring the WiFi:

  1. Hold down the button while powering on the Line-us. Keep it pressed until the light flashes red very quickly. Then unplug the Line-us.
  2. Power Line-us up again, go into red mode and add the WiFi.

Let me know how that goes - also, if you’ve created a Line-us account in the app then it would be helpful to know your Line-us username.

many thanks,

…rob


#3

Hi

Unfortunately this didn’t work. Is there anything else I can try?

Many thanks, Alastair


#4

Hi,

Could you try a different power supply - the Apple ones generally work well, or alternatively try powering Line-us from a computer. Also, if you haven’t already try moving Line-us close to your router to see if it’s a range/interference problem.

If that doesn’t help would it be possible to send a video of what happens, and also let me know the make/model of your router.

thanks,

…rob