Hi, I’m using an iPad. I have set up my account and followed the instructions to connect line us to my WiFi network. My iPad is connected to the same WiFi network as line-us. The blue light is steady.
The icon on the app shows lineus is not connected. (No blue dot). I leave the iPad to search for it, but nothing. So I have an iPad with app working, logged in and connected. And line us connected to the same WiFi, but neither aware of each other. Advice?
Hi @smithp01 if you click on the Line-us icon in the app do you see your Line-us appearing in the list:
If not could you first try re-starting your router to see if that helps. Also could you let me know whether you’re using a VPN on your iPad, and what type of router you’re using.
many thanks,
…rob
The router is Netgear. No VPN connected. I’ve restarted the router but no change.
I tried directly connecting using the WiFi set up and it allowed me to change the device name, but still no luck via WiFi
A couple of possibilities:
- Do you have ‘wireless isolation’ set on your router? (If you let me know the model I can find out where it would be in the settings).
- If you’re running 2GHz and 5GHz wifi with the same name could you try turning off the 5GHz to see if that helps.
thanks,
…rob